Support

Sweeper Casino’s support team is available around the clock so you’re never left guessing. Whether it’s a question about deposits, a strange game behavior, or a bonus detail, our agents are ready to assist 24/7. Reach out and expect a friendly, direct response focused on resolving your issue — not on scripted replies.

Chat, email, phone — what to expect and typical response times

You can contact us three ways: live chat, email, and phone. Live chat delivers the quickest turnaround and is staffed continuously — typical response time is under a minute during normal hours. Email (support@sweepergames.com) is ideal for detailed requests or attachments; most email inquiries are answered within 24 hours, often much sooner. If you prefer to speak with someone, call +1 (704) 862-9552 — phone lines are monitored 24/7 and calls are typically picked up within a few minutes.

Find answers faster with our Help Center

For immediate guidance, our FAQ and Help Center gather the most common questions about accounts, payments, game rules, and bonuses. Browse concise, step-by-step articles to resolve routine issues without waiting for an agent: Help Center. If your question involves your account or transaction history, we’ll still be ready to jump in when needed.

We handle accounts, payments, and gameplay details with expertise

Our support specialists are familiar with the platforms and providers you play — including titles from 3 Oaks, Betsoft, and Hacksaw Gaming — and with practical payment details for MasterCard and Visa transactions in USD. Questions about welcome bonuses or qualifying requirements are handled knowledgeably; if you have a bonus question, we can walk you through terms or check your eligibility for offers like the current Welcome Bonus: Welcome Bonus.

Practical escalation and follow-through

When an issue is urgent, we prioritize it. You’ll receive a ticket number for longer cases and regular updates until resolution. If an initial reply doesn’t solve the problem, ask for escalation — our team will reassign or involve specialists to shorten resolution time. We aim to be transparent about timelines and next steps so you always know where your case stands.

We want contacting support to feel simple and reassuring. Reach out anytime by chat, email, or phone, or check the Help Center for quick answers — our team will handle the rest with speed and clarity.